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  • CHRISTMAS 2010: We are closed on the 25th, 27th and 28th December and the 1st and 3rd January. On 24th and 31st December we will close at 6:30pm rather than the usual 8pm.

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Rail travel

Your rights about train services. How to complain about poor service, and when you may be entitled to a refund.

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Problems with holidays

Information on holidays, covering travel, accommodation and package holidays, including cancellation, overbooking, delays, and help with making complaints

Public transport

Information on public transport including bus and coach services, rail and underground services and taxis and minicabs, and how to make complaints.

Parking fines

How to deal with parking fines (fixed penalties), which can be criminal penalties imposed by the police or civil penalties imposed by the local authority.

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Travel insurance

Explains what travel insurance can cover, how to make a claim, and how to make a complaint if you have a problem with an insurance claim.

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