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Consumer complaints and rights
Your rights as a consumer, including rights to complain.
Information and advice from other websites
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Know your rights
Information about your legal rights as a consumer if you've paid for something and you're not happy.
From: Consumer Direct
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Buying goods - your rights
Options for resolving problems with consumer goods including goods bought at auction, by distance selling, and in private sales.
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Buying services - your rights
Options for resolving problems with consumer services including unsatisfactory services, cancelling services, distance selling, buying on credit and finding a trustworthy trader.
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Frequently asked questions about consumer affairs
Frequently asked questions about consumer affairs including information on refunds, credit notes and deposits.
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Making a complaint
Guidelines and template letters to help you make a complaint about poor service or faulty goods.
From: Consumer Direct
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Shopping rights
Explains your rights when you shop, and how to protect your cash.
From: TheSite
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Dealing with call centres (PDF)
Tips on how to get what you need from call centre services, and how to take action effectively if things go wrong.
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Safety (PDF)
Laws that give you protection against the effects of buying unsafe or dangerous goods. Explains how to make a claim against the trader and/or the manufacturer depending on which law you use.
- More links Links provided by Advicenow Advicenow is an independent, not-for-profit website providing information on rights and legal issues. Links provided by Advicenow are hand picked from over 200 UK web sites by experienced advisers
Our top picks
Problems with goods and services
Many of us have problems with things we buy from time to time, perhaps because they are faulty, installed wrongly, unsafe or not what we ordered. Find out about your rights
Agents and agencies
Your rights when you are dealing with an agent or agency. Includes travel agents, financial advisors, credit brokers, auctioneers, employment agencies, estate agents and letting agents.
Food Standards Agency
An independent food safety watchdog set up to protect the public's health and consumer interests in relation to food.
Advertising Standards Authority
The independent body set up by the advertising industry to police the rules laid down in the advertising codes.
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