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  • CHRISTMAS 2010: We are closed on the 25th, 27th and 28th December and the 1st and 3rd January. On 24th and 31st December we will close at 6:30pm rather than the usual 8pm.

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Your rights when selling or buying at an auction.

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Problems with goods and services

Many of us have problems with things we buy from time to time, perhaps because they are faulty, installed wrongly, unsafe or not what we ordered. Find out about your rights

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Agents and agencies

Your rights when you are dealing with an agent or agency. Includes travel agents, financial advisors, credit brokers, auctioneers, employment agencies, estate agents and letting agents.

Food Standards Agency

An independent food safety watchdog set up to protect the public's health and consumer interests in relation to food.

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Advertising Standards Authority

The independent body set up by the advertising industry to police the rules laid down in the advertising codes.

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