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Auctions
Your rights when selling or buying at an auction.
Information and advice from other websites
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Buying at auction (PDF)
Consumers' rights when buying at auction, what to do about faulty goods including refunds, and entitlement to compensation.
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Buying on internet auction sites
Rights when buying goods through internet auction sites from either private sellers or traders, covering protection schemes and dealing with fraud.
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Buying goods - further help
Organisations which help with complaints about goods bought in shops, at auction, by distance selling and in private sales.
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Safe shopping on the internet
Advice about paying for goods online, what to do if things go wrong, internet auctions, and where to go for help.
From: Consumer Direct
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Buying goods - your rights
Options for resolving problems with consumer goods including goods bought at auction, by distance selling, and in private sales.
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Buying secondhand vehicles
Buying secondhand vehicles from a dealer, at auction and from a private seller. Information on common problems including false mileage readings, stolen vehicles and written-off vehicles.
- Links provided by Advicenow Advicenow is an independent, not-for-profit website providing information on rights and legal issues. Links provided by Advicenow are hand picked from over 200 UK web sites by experienced advisers
Our top picks
Problems with goods and services
Many of us have problems with things we buy from time to time, perhaps because they are faulty, installed wrongly, unsafe or not what we ordered. Find out about your rights
Agents and agencies
Your rights when you are dealing with an agent or agency. Includes travel agents, financial advisors, credit brokers, auctioneers, employment agencies, estate agents and letting agents.
Food Standards Agency
An independent food safety watchdog set up to protect the public's health and consumer interests in relation to food.
Advertising Standards Authority
The independent body set up by the advertising industry to police the rules laid down in the advertising codes.
Need advice now?
Call 08001 225 6653 for free, confidential and impartial advice, or ask us to call or email you back.