Skip navigation (access key S)

Access Keys:

Hide my visit

Need to speak to somebody now?

  • Get free, confidential legal advice

    Call 08001 225 6653
  • Mon - Fri  9am - 8:00pm
  • Sat  9am - 12:30pm
  • Calls from 4p/min - or get us to call you back
  • CHRISTMAS 2010: We are closed on the 25th, 27th and 28th December and the 1st and 3rd January. On 24th and 31st December we will close at 6:30pm rather than the usual 8pm.

Find a legal adviser in your area

Information and advice from other websites

  • Travel insurance (PDF)this link opens in a new window

    Explains what travel insurance can cover, how to make a claim, and how to make a complaint if you have a problem with an insurance claim.

    From: Adviceguide from Citizens Advice

  • Travel problems - a step by step guidethis link opens in a new window

    Explains how ABTA can help you if something goes wrong with your holiday arrangements. Includes information about how to use the complaints procedure.

    From: ABTA- The Association of British Travel Agents

  • Frequently asked questions about travelthis link opens in a new window

    Includes how many passports will you need when you take your family abroad on holiday, how much duty-free can you bring back from holiday, whether you can use your mobile phone in the car and how much compensation you may be entitled to if your train is delayed.

    From: Adviceguide from Citizens Advice

  • Travel abroadthis link opens in a new window

    Up-to-date information for anyone planning a trip overseas. Advice to help you make sure you are well prepared and have a safe holiday.

    From: Foreign and Commonwealth Office

  • Apply for a passportthis link opens in a new window

    Allows UK residents to apply for a new or replacement passport online and provides advice and information as to how you can get a passport quickly if you are leaving the country in 48 hours or more.

    From: Directgov

  • Problems with holidaysthis link opens in a new window

    Information on holidays, covering travel, accommodation and package holidays, including cancellation, overbooking, delays, and help with making complaints.

    From: Adviceguide from Citizens Advice

  • Travel abroadthis link opens in a new window

    Information on passports, visas, medical treatment abroad, driving abroad, customs, and help for people who are in trouble abroad.

    From: Adviceguide from Citizens Advice

  • Overbooking holidays/travel (PDF)this link opens in a new window

    If your holiday plans are changed because the provider of the travel or accommodation has overbooked, you are entitled to claim compensation or a refund from the provider.

    From: Adviceguide from Citizens Advice

  • Holidaysthis link opens in a new window

    Information for people going on holiday, including what to do before you go and if things go wrong, and advice on timeshare and holiday clubs.

    From: Consumer Direct

  • European health insurance card (EHIC)this link opens in a new window

    The European Health Insurance Card (EHIC) allows you to access state-provided healthcare in all European Economic Area (EEA) countries and Switzerland at a reduced cost or sometimes free of charge.

    From: NHS Choices

  • Back to nature breaksthis link opens in a new window

    Information about different kinds of holidays or short breaks for older people.

    From: Age UK

  • Tax when bringing in goods from abroadthis link opens in a new window

    If you are planning to travel into the UK, there are rules about what goods you can bring with you without paying duty or VAT in the UK. Some goods are also banned or restricted by law.

    From: HM Revenue & Customs

  • Swine fluthis link opens in a new window

    Information on how people can protect themselves against swine flu, what to do if you have flu symptoms and advice on travelling to areas with swine flu outbreaks.

    From: Directgov

  • Holiday to your homelandthis link opens in a new window

    Information about visiting your country of origin, aimed at the over 60s.

    From: Age UK

  • Links provided by Advicenow Advicenow is an independent, not-for-profit website providing information on rights and legal issues. Links provided by Advicenow are hand picked from over 200 UK web sites by experienced advisers

Our top picks

Photograph of a woman in a travel agents

Problems with holidays

Information on holidays, covering travel, accommodation and package holidays, including cancellation, overbooking, delays, and help with making complaints


Photograph of a bus

Public transport

Information on public transport including bus and coach services, rail and underground services and taxis and minicabs, and how to make complaints.


photograph of double red lines

Parking fines

How to deal with parking fines (fixed penalties), which can be criminal penalties imposed by the police or civil penalties imposed by the local authority.


photograph of a passport

Travel insurance

Explains what travel insurance can cover, how to make a claim, and how to make a complaint if you have a problem with an insurance claim.

Need advice now?

Call 08001 225 6653 for free, confidential and impartial advice, or ask us to call or email you back.

back to top