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  • CHRISTMAS 2010: We are closed on the 25th, 27th and 28th December and the 1st and 3rd January. On 24th and 31st December we will close at 6:30pm rather than the usual 8pm.

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Prisons and prisoners

Information about prisons and prisoners rights. Also covers prison conditions and visits.

Information and advice from other websites

  • Prison lifethis link opens in a new window

    Explains some of the services available to prisoners. It sets out the differences between convicted and unconvicted prisoners and young offenders. It also deals with female prisoners.

    From: HM Prison Service

  • Locate a prisonthis link opens in a new window

    An online tool that will help you locate a prison and find details such as visiting times and travel directions.

    From: HM Prison Service

  • Prisoners' Advice Servicethis link opens in a new window

    Prisoners' Advice Service provides legal advice and information to prisoners in England and Wales on their rights. They can also take up prisoners? complaints about their treatment inside prison.

    From: Prisoners' Advice Service

  • The rights of prisonersthis link opens in a new window

    Includes the basic rights of prisoners, complaints and legal proceedings, visits, letters and telephones, family, access to prison records, classification, discipline, medical treatment, work, exercise, education, parole and release.

    From: Liberty

  • Prisoners - making a complaint (PDF)this link opens in a new window

    Information about how to complain about a problem if you are in prison. Covers the prison complaints procedure, the Independent Monitoring Board and the Prisons and Probation Ombudsman.

    From: Adviceguide from Citizens Advice

  • Prisoners - visits (PDF)this link opens in a new window

    Information on the rights of people in prison to have visitors covering financial help for visiting and rules during a visit.

    From: Adviceguide from Citizens Advice

  • Visiting and family contact (PDF)this link opens in a new window

    What you need to know about visiting someone in prison, including how to find out which prison they are in, how to arrange a visit, what ID you need, and what you can take.

    From: Action for Prisoners' Families

  • Prisoners - letters (PDF)this link opens in a new window

    Information on the rights of people in prison to send and receive letters.

    From: Adviceguide from Citizens Advice

  • Prisoners - phone calls (PDF)this link opens in a new window

    Information on the rights of people in prison to make phone calls.

    From: Adviceguide from Citizens Advice

  • Health in prison (PDF)this link opens in a new window

    Information on the right of people in prison to get medical treatemnt covering serious illness, drug and alcohol addiction, HIV/AIDS and death in prison.

    From: Adviceguide from Citizens Advice

  • Prisoners and debt (PDF)this link opens in a new window

    Information for prisoners on dealing with their debts whilst in prison. Covers different types of debt and actions that can be taken to reduce them.

    From: Adviceguide from Citizens Advice

  • Early release from prison - serving your sentence in the community (PDF)this link opens in a new window

    Advice for prisoners released to serve part of their sentence in the community. It includes rules to which prisoners on early release must adhere, and information on issues such as benefits and accommodation.

    From: Adviceguide from Citizens Advice

  • Prisoners - problems with property (PDF)this link opens in a new window

    Information on what people in prison can take with them and the problems of keeping property safe.

    From: Adviceguide from Citizens Advice

  • Discrimination in prison (PDF)this link opens in a new window

    Information on the right of people in prison not to be treated unfairly because of their race, disability or because they are a woman.

    From: Adviceguide from Citizens Advice

  • Information for prisoners with a disabilitythis link opens in a new window

    Information for prisoners with a disability on their health, daily life, and how to get help in prison and on release.

    From: Department of Health

  • Links provided by Advicenow Advicenow is an independent, not-for-profit website providing information on rights and legal issues. Links provided by Advicenow are hand picked from over 200 UK web sites by experienced advisers

Our top picks

Photograph of an adviser giving a woman advice

Rights of victims and witnesses

Includes information about your right to protection, your right to privacy from the media, your rights if you report a crime to the police, and your rights in court as a witness.


Photograph of a policeman tying up an evidence bag

Dealing with the police

If you have a complaint about the way that the police have treated you (or someone else), there are things you can do about it. Learn about your rights, and the different types of action you can take.


photograph of a man being interviewed by a policeman

Your defence in the courts

If you have been charged with a crime and are due to appear in court, you need to get a solicitor. Find out what happens at court so you know what to expect.


Photograph of a prisoner

Prisoners’ Advice Service

Prisoners' Advice Service provides legal advice and information to prisoners in England and Wales on their rights. They can also take up prisoners’ complaints about their treatment inside prison.

Need advice now?

Call 08001 225 6653 for free, confidential and impartial advice, or ask us to call or email you back.

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