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Patients rights

Your rights to correct treatment and care.

Information and advice from other websites

  • NHS patients' rightsthis link opens in a new window

    Information on the rights of patients within the national health service including access to GPs, hospital services and refusal of treatment.

    From: Adviceguide from Citizens Advice

  • NHS constitutionthis link opens in a new window

    Explains the rights and responsibilities that patients and staff have when using the NHS.

    From: Department of Health

  • What is Choose and Book?this link opens in a new window

    Choose and Book is a service that allows you to choose your hospital or clinic and book an appointment with a specialist. Explains what it is and how it works.

    From: Choose and Book

  • Health recordsthis link opens in a new window

    Find out how you can access your medical records, how much it will cost you and how to access someone else's medical records if you need to.

    From: NHS Choices

  • Access to medical recordsthis link opens in a new window

    Information on who can see medical records, how to access them, including costs and what to do if you want to correct incorrect information on your records.

    From: Action against Medical Accidents

  • Confidentiality and data protectionthis link opens in a new window

    Explains the Data Protection Act in principle and in practice, and looks particularly at how it affects the keeping and sharing of medical records and the doctor/patient relationship.

    From: Mind

  • Access to treatmentthis link opens in a new window

    Information for people who feel that they would benefit from a treatment or drug that isn?t routinely funded by their Primary Care Trust (PCT).

    From: Macmillan Cancer Support

  • Your rights in health and social carethis link opens in a new window

    Information about your legal rights in health and social care and relevant situations when discrimination may occur. Includes access to services, treatment and support, being treated with respect and what health and social care service providers are expected to do.

    From: Equality and Human Rights Commission

  • Ageist health carethis link opens in a new window

    Information on what you can do if you think you have been treated unfairly in the health or social care system because of your age.

    From: Age UK

  • Hospital discharge arrangements (PDF)this link opens in a new window

    This factsheet looks at how your discharge following NHS treatment should be managed and looks at the care and support decisions you may be asked to make.

    From: Age UK

  • NHS continuing healthcare and NHS-funded nursingthis link opens in a new window

    NHS continuing healthcare is a package of health and social care funded solely by the NHS when your need for care is primarily due to your need for healthcare. Explains the ongoing support offered by the NHS to those with health needs as a result of disability, chronic illness or following hospital treatment.

    From: Age UK

  • PALS - complaints and concernsthis link opens in a new window

    If you have concerns or wish to make a complaint about the quality of care you receive from the NHS, or any other issues or experiences when using the NHS, PALS can help. Explains the complaints procedure.

    From: PALS - Patient Advice and Liaison Service

  • Complaints about health servicesthis link opens in a new window

    How you can complain about treatment or services you have had from the NHS. Covers complaints about doctors, nurses, midwifes or health visitors, and complaints about medical negligence.

    From: Liberty

  • Complaints about NHS services (PDF)this link opens in a new window

    The Health Service Ombudsman can carry out independent investigations into complaints about poor treatment or service provided through the NHS in England. Includes a step by step guide to help you through the complaints process.

    From: Parliamentary and Health Service Ombudsman

  • Easy to read guide about your health (Easy read)this link opens in a new window

    Information about health for people with learning disabilities. Links to guides about visiting the doctor or dentist, direct payments and other help.

    From: Easy health

  • Links provided by Advicenow Advicenow is an independent, not-for-profit website providing information on rights and legal issues. Links provided by Advicenow are hand picked from over 200 UK web sites by experienced advisers

Our top picks

Photograph of a woman at a doctors reception

Mental health

Being detained in hospital under the Mental Health Act 1983 can be a frightening and confusing experience. Learn about your rights if you or someone you know is detained under the admission procedure commonly known as 'sectioning'.


Photograph of two retired women at a social club

Community care

If you or someone you know or look after finds it difficult to manage day-to-day living, you may be able to get help in the form of community care. Find out more.


Photograph of a father and daughter

Care proceedings

Your legal position if social services are concerned about your child's welfare and are considering care proceedings


photograph of a doctor washing his hands

Medical accidents

If you have had medical treatment that went wrong or didn't work properly, you may be able to get compensation for your injuries. Find out more.

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