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eleafletWhat if I'm unhappy about my care?

You can complain to your local council if you are unhappy about any aspect of the council's care, including your assessment.

What if I'm unhappy about my care?

You can use your council's complaints system to complain if, for example:

  • the council refuses to assess you or leaves you waiting a long time to be assessed
  • you are not happy with how the assessment was done
  • you think you are not getting the services you need
  • you think you are being asked to pay too much for the services you use, or
  • you have problems with the services themselves.

If a primary care trust or health board did your assessment, you should complain to them in the first place, but you could also complain to the council if it provided the services.


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What if I'm unhappy about the standard of care?

If you're unhappy with the quality of care you're getting, you can also complain to the Care Quality Commission in England or the Care and Social Services Inspectorate in Wales.


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What you can do now:

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