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Frequently Asked Questions (FAQs)

This page provides answers to frequently asked legal questions.

Debt

1. What are the powers of bailiffs and debt collectors? Your rights when dealing with bailiffs or debt collectors.

2. My creditors keep calling me. What can I do? Your rights when dealing with people you owe money to.

3. What is involved in going bankrupt? The pros and cons of bankruptcy when you have debts you cannot afford to pay.

4. I have received a County Court Claim form. What do I do now? How to reply or ask for a review, and what happens if you don’t pay.

5. How can I deal with my Council Tax arrears? What you can do if you’re behind with paying your Council Tax.

6. What are my rights in a hire purchase or conditional sale agreement? What you can and can’t do during a hire purchase or conditional sale agreement.

7. Problems getting credit? Your rights when dealing with credit refusal.

Click here for free impartial debt advice

Benefits and Tax Credits

8. I do not agree with the decision on my benefit claim. What do I do next? Your right to challenge a benefits decision.

9. My benefit has been overpaid. What do I do? The rules on repaying benefit overpayments.

10. Who is entitled to Pension Credits? Find out about State Pension Credit and who can get it.

11. Who is entitled to tax credits? Find out if you are entitled to tax credits, and how to claim them.

12. I´m returning to work. Do all my benefits stop? Find out which benefits you might still be entitled to once you return to work.

13. I´m having problems with housing benefit. How to challenge decisions, make a complaint, or deal with overpayment or underpayment.

14. What benefits are available for people with disabilities? Find out what benefits you could claim if you have a disability.

Education

15. My child is being excluded from school. What are our rights? How to deal with your child’s temporary or permanent exclusion from school.

16. My child has difficulty learning and may need more support in school. How do I ask for this? Find out what additional support your child can get at school.

17. My child is being treated unfairly at school because of their disability. What can I do? Find out your options if you think your child is being discriminated against at school.

18. I can´t get my child into the school I want. What can I do? Your rights when choosing a school for your child.

19. My child is truanting. What are my responsibilities and rights? What to do if your child is truanting from school.

20. My child is being bullied and I don´t feel the school has taken enough action to prevent it. What can I do? Find out what you can do if your child is being bullied at school.

21. I am having difficulties with my university. What can I do? Who to approach if you are having problems with your university.

Employment

22. My employer is deducting money from my wages - what are my rights? What you can do your employer is taking money out of your wages.

23. My employer is breaching the terms of my contract. What can I do? Your rights if your employer isn’t complying with the terms of your contract.

24. I´m being made redundant and I don´t think it is fair. What can I do? What to do if you think you are being dismissed unfairly.

25. What should I get as a redundancy payment? Find out the rules that apply to redundancy pay.

26. I´m being made redundant and my employer owes me holiday pay. What can I do? How to claim your holiday pay from your ex-employer.

27. What rights do people have under the Disability Discrimination Act? Find out how the Disability Discrimination Act stops people being treated unfairly at work.

28. I´m being paid less than the minimum wage. What can I do? Your rights if your employer is paying you less than the minimum wage.

Housing

29. I am in arrears with my rent. What are my rights? What you can do if you have fallen behind with your rent payments.

30. I´m being evicted because of rent arrears. What can I do? Where to turn to you if you are at risk of losing your home because of rent arrears.

31. I´m being evicted because of mortgage arrears. What can I do? Where to turn to if you are at risk of losing your home because of mortgage arrears.

32. I am homeless. What can I do? Find out your rights and options if you have nowhere to live.

33. My landlord won´t return my damage deposit. What are my rights? What to do if your landlord won’t give back your deposit.

34. My house is part of a council stock transfer. How does this affect me? Find out about council stock transfers and what rights you have.

35. What is anti-social behaviour, and what can be done about it? What to do if someone’s behaviour is causing you harassment, alarm or distress.